Act 1 Flooring & Supply, Inc. is not responsible for shortage due to customer’s measurements. If shortage occurs due to customer’s measurements, the customer agrees to pay additional charges plus additional shipping for additional footage as needed. Regarding carpet and tile, buyer understands that there may be a dye lot variation or some shade variation from sample. Regarding stone and wood, because these are natural products, the appearance, color, texture, size and glaze of the products you choose may vary considerably from the samples. No claims will be accepted for variations in shade, size or appearance.
LAYAWAYS AND WILL CALL POLICY: Deposits on layaways and will calls are not refundable. All layaways and will calls must be paid in full within 30 days of purchase or customer will forfeit deposit. Merchandise not picked up after 10 days will accrue a storage charge ($10 per day) from order date until picked up. Past due accounts are subject to a 1.5% service charge, annual percentage of 18%. In the event any balance is due after delivery and referred to an attorney for collection, the customer agrees to pay reasonable attorney fees. There shall be no liability for delays in delivery or installation of the above mentioned merchandise, when due to causes beyond our control.
RETURN POLICY: No refunds, cancellations, or returns on special order products. No returns on out of stock or “AS IS” materials. Any consideration of a return must have the approval of an authorized agent of Act 1 Flooring & Supply, Inc. Returns must be accompanied by a receipt, must be within 30 days of purchase and returned in full, clean, uncut, unopened, undamaged cartons. All returns are subject to a 35% restock/handling charge plus return shipping. Sale of non stock, nonstandard specials items, installation products, and tools are final. Tools are subject to to MFG. Warranty and return policies.
*There shall be no liability for delays in delivery or installation of the above mentioned merchandise, when due to causes beyond our control. Any changes to the above contract could create such delays in delivery or installation.*
ALL CUSTOMER PICKUPS MUST BE SCHEDULED AT LEAST 24 HOURS PRIOR TO PICK UP TIME.
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